Frequently asked questions

How can I contact you?

You can go to our “Contact Us” page and fill out the form. One of our representatives will respond to your request as soon as possible. Please allow at least 24 hours for a response.

Do I pay for shipping?

Shipping is free on all orders! More information about our shipping and delivery policy can be found on our “Shipping and Delivery Page”.

How to search products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.